PrivacyPolicy

Effective Date: July 6, 2025: July 6, 2025

Welcome to Petra Real Estate Property Management System ("PMS," "we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application, designed to facilitate the management of properties, tenants, owners, finances, and related operations.

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

a. a. Information You Provide Directly:

  • User Account Information:: When you create an account (as an Admin, Property Manager, Accountant, Maintenance Staff, or Tenant), we collect your email address, password hash, and roles.
  • Tenant Data::
    • Personal Identifiable Information (PII):: Name, Email, Primary and Secondary Phone Numbers, Full Address (Line 1, Line 2, City, State/Province, Postal Code, Country), Date of Birth, Tenant Identification (e.g., ID document number), Nationality.
    • Emergency Contact Information:: Name, Phone, and Relationship of an emergency contact.
    • Communication Preferences:: Whether you opt-in to receive push notifications.
    • Notes: Any tenant-specific notes or remarks.
  • Owner Data:: Name, Email, Mobile number, Address, and specified Area (e.g., region of property interest). We also record their share percentage in properties they own.
  • Property & Unit Details:: Property names, addresses, locations, types, statuses, descriptions, images, number of units/rooms, and specific unit details like unit number, floor, area value/unit, number of rooms/bathrooms, and monthly rent.
  • Lease/Contract Information:: Lease start and end dates, monthly rent, payment frequency, rent due day, total lease amount, contract file paths, and lease activity status.
  • Payment Records:: Payment dates, amounts, reference numbers, payment methods, and notes.
  • Expense Records:: Expense dates, amounts, descriptions, reference numbers, expense categories, vendor details, property/unit linkage, and payment methods. For recurring expenses, recurrence type, interval, and start/end dates are collected.
  • Maintenance Requests:: Subject, issue descriptions, tenant notes, property/unit linkage, status, priority, assigned dates, vendor details, estimated costs, completed dates, and resolution notes.
  • Vendor Data:: Vendor names, contact persons, emails, phone numbers, addresses, and service types.
  • General Settings Data:: Application-wide configurations like global notification preferences (e.g., master switch for push notifications).

b. b. Information Collected Automatically:

  • Log Data:: Our servers automatically record information that your browser sends whenever you visit our website. This may include your IP address, browser type, operating system, and access times.
  • Usage Data:: Information about how you use our application, such as the pages you visit, features you use, and the duration of your sessions.
  • Cookies and Tracking Technologies:: We may use cookies and similar tracking technologies to track activity on our service and hold certain information (e.g., for user authentication, session management).

2. How We Use Your Information

We use the collected information for various purposes, including:

  • To provide, operate, and maintain our Property Management System and its services.
  • To manage and administer properties, units, and leases.
  • To process and track financial transactions (payments, expenses, rent calculations).
  • To manage and respond to maintenance requests.
  • To communicate with tenants, owners, vendors, and staff regarding property-related matters, financial updates, and service information.
  • To send notifications (e.g., lease expiry, payment due, maintenance updates) based on your preferences and global settings.
  • To generate financial reports (e.g., expense summaries, income/expense reports, rent rolls) and provide performance insights.
  • To improve our services, develop new features, and enhance user experience.
  • To detect, prevent, and address technical issues or fraudulent activities.

3. Sharing Your Information

We may share your information in the following situations:

  • With Property Stakeholders:: Necessary information may be shared between relevant parties (e.g., tenant contact details with the property owner for direct communication; owner details with property managers; maintenance request details with assigned vendors). This sharing is strictly for the purpose of managing the property and services.
  • With Service Providers:: We may share data with third-party vendors, consultants, and other service providers who perform services for us or on our behalf (e.g., email service providers for sending notifications).
  • LegalReasonsTitle: LegalReasonsContent
  • BusinessTransfersTitle: BusinessTransfersContent
  • WithYourConsentTitle: WithYourConsentContent

Section4Title

Section4Content

Section5Title

Section5Content

Section6Title

Section6Intro

  • RightToAccessTitle: RightToAccessContent
  • RightToRectificationTitle: RightToRectificationContent
  • RightToErasureTitle: RightToErasureContent
  • RightToObjectionTitle: RightToObjectionContent
  • NotificationPrefsTitle: NotificationPrefsContent

Section7Title

Section7Content

Section8Title

Section8Content

Section9Title

Section9Intro

  • ByEmail:support@petrarealestate.com
  • ByVisiting: ContactUsPage

PrivacyPolicy

Effective Date: July 6, 2025

welcome

1. Information We Collect

We collect various types of information to provide and improve our services. This includes:

a. Information You Provide Directly:

  • xxxx fffff
  • xxxx
    • xxx xxx
    • ssssxxxx
    • ccc xxx
    • ccc xxx
  • ccc xxx
  • cccc ccxxx
  • cccc xxxx
  • cccc xxxx
  • ccc xxxx
  • ccc xxx
  • cccc xxx
  • ccc xxx

cccc

  • ssss xxx
  • cccc xxx
  • ccc xxx

ccc

ccc

  • ccc
  • ccc
  • ccc
  • ccc
  • ccc
  • ccc
  • ccc
  • ccc
  • ccc
  • To comply with legal obligations and enforce our terms and conditions.

ccc

ccc

  • ccc xxx
  • ccc ccc
  • For Legal Reasons: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
  • Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

4. Data Security

We implement a variety of security measures designed to maintain the safety of your personal information. These measures include data encryption, secure server environments, access controls, and regular security audits. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

5. Data Retention

We retain personal information for as long as necessary to provide the services you have requested, to comply with our legal obligations, resolve disputes, and enforce our agreements. This period may vary depending on the type of information and its purpose.

6. Your Data Rights

You have certain rights regarding your personal data, subject to local laws. These may include:

  • Right to Access: Request a copy of the personal information we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure: Request the deletion of your personal data under certain conditions.
  • Right to Object: Object to the processing of your personal data under certain conditions.
  • Notification Preferences: You can manage your push notification preferences through your tenant profile settings or through the global application settings (if you are an administrator).

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your Browse experience, analyze site traffic, and personalize content. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • By email:support@petrarealestate.com
  • By visiting this page on our website:Contact Us page